Frequently Asked Questions

We open late on . Check out our opening times here

Our stylists are highly trained and experienced in cutting and styling hair so that you look fantastic! We can create a wide range of looks including (but not limited to!) short chic haircuts, gorgeous mid-length styles, classic bobs and lobs, and luscious, long hairstyles for women. We also offer top-rate haircutting and styling services for men.

We cater to all! As a unisex salon, we offer haircutting and styling for men and women. Find out more about our incredible men's hair services here /mens-hair/

All our stylists are highly trained but some have more experience than others which is reflected in their job titles and our pricing structure. If you are looking for a complex hair colour such as balayage, ombre or even a colour correction, we recommend you book in with one of our more experienced colourists. If you are unsure, please call the salon on and we can help match the right stylist to your hair needs.

We are the top hairdressers in Cardiff and have dozens of five star salon reviews from delighted guests. You can read some of our reviews here /salon-reviews-michelle-marshall-salon-cardiff/ to find out why we are the number one salon in Cardiff for cutting, styling and hair colour.

We love welcoming clients old and new into our salons in Rhiwbina and Wyndham Arcade Cardiff. You can see our opening times in the footer of the home page.

Our highly trained hair colour technicians are experts in all the very latest hair colour techniques, including balayage, ombre, colour melt hair colour and much more.

Not sure what to choose? Find out more about all the hair colour techniques we offer.

Yes, consultations are an important part of our service as they ensure we help you find the bespoke haircut, style or hair colour that will work perfectly for you.

During an in-depth hair consultation we will analyse your hair, discuss your hair history, your daily hair routines and hair goals.  After this we will come up with some ideas for hairstyles and colours that will truly suit you.   We will also carry out allergy skin tests if you are planning a hair colour service.

We charge £25 for a consultation, which is taken off your bill when you come in for the service.  Find out more here.

Our prices vary depending on which level of stylist you choose and whether you are booking in for a trim or a restyle. You can check our haircutting prices here.

Prices are shown on our individual services pages, so take a look through our website to find out more.

Our clients tell us we are the best hair salons in Cardiff because we offer such a wide range of top quality hair services as well as friendly customer service.  Check our reviews to find out more.

Yes!  We're proud to have two fully trained Racoonistas on our team and we think we offer some of the best hair extensions in Cardiff!   We offer

• Racoon Luxe Link Extensions
• Racoon Luxe Weft Tape-In Extensions
• Bonded Hair Extensions

Book a no-obligation consultation today! Find out more about our hair extensions service.

Yes our Wyndham Arcade hair salon is right in Cardiff city centre, close to the main shopping areas.   So if you're in the city for shopping or work, why not pop in and see us?

Contact Wyndham Arcade on 029 2022 9000.  Walk-ins are sometimes available.

If you've had a hair colour mishap, don't panic! The first thing you should do is book an appointment with us as we do offer colour correction services. So, whether you've had a DIY box dye nightmare, or just want a colour change, we can help. In fact, we now offer Colour Undo which removes hair colour from your hair without causing damage.

If you want smooth, straight hair... we have the treatment for you! We offer the KeraStraight Hair Smoothing Treatment which will repair and smooth your hair to deliver frizz-free hair that is easy to manage. Also known as the Brazilian Blow Dry/Blowout, the results lasts up to 4 months!

Yes, we offer a wide range of popular treatments at our Rhiwbina salon.   These include massage, facials, manicures, pedicures, waxing, HD Brows and lash treatments.  Watch this space for more information as our services expand!

LED Phototherapy is the application of beneficial light wave lengths into the skin’s deepest layers to energise our cells with proven rejuvenating results.

The application of light to the skin prompts a natural response similar to that of plant photo-synthesis through a process known as photobiomodulation. Skin cells that are energised function better and can regenerate up to 200% faster which in turn leads to a more youthful, healthy and radiant complexion.

We all know that on-going exposure to UV light is very damaging but controlled levels of Red, Blue, Green and Near Infrared light are clinically proven to be beneficial.

The latest generation LED technology ensures a safe and targeted delivery of light at the optimum intensity for maximum skin enhancing results.

Our LED system is heat free, chemical free and does not harm the skin. It has an excellent safety record and can benefit all skin types with no downtime required.

Yes, blue LED light has an anti-bacterial action, making it a very effective treatment for acne.

Light at this wavelength can treat spots without causing any further irritation, calm the skin and improve the clearness, reducing redness.

While there's no cure for psoriasis, red LED light therapy has been clinically proven to ease the symptoms, including reducing itchiness, flaking and swelling.

Red LED light therapy has been proven to treat the signs of aging including fine lines and wrinkles, skin discolouration and age spots.

Red light stimulates skin cells known as fibroblasts. These help to make collagen, which is part of the skin's natural recovery process and promotes and smoother complexion.

We recommend using light therapy as part of your overall Dermalogica skin care regime, and we can recommend the correct products and treatments to complement your light therapy treatment.

Although you will see visible results after just one treatment, with this treatment the results are cumulative and improve over a course of LED sessions.

For best results, we recommend an 8 week programme of 12 treatments to improve the appearance and health of the skin. The visible improvements to your skin's health and appearance will last up to 12 weeks following a programme of treatments. We recommend regular booster treatments after this to maintain the results.

GLOWWA Hair Food is designed for anyone looking to achieve longer, healthier hair, improved condition and shine.

It is an entirely natural product, but we recommend speaking to your doctor before adding any supplements to your routine.

You should also check with your health care professional if you are taking regular medication plus we recommend waiting until after pregnancy and breastfeeding before adding GLOWWA into your routine.

Many customers have found that results start to become visible after the first 12 weeks of use, with optimum results being noticed from long term consistent use. However everyone is unique and some may notice improvements much sooner than this or it may take a little longer.

Hair Food can be taken all year round to support your overall haircare & wellness routine.

No, hair food is manufactured with your optimum health and wellbeing in mind and it does not contain any of these ingredients listed.

You should always consult your GP before adding any supplements into your routine.

Please check with a healthcare professional if you are taking medication or under the supervision of a doctor for health reasons before use.

We recommend waiting until after pregnancy and breastfeeding before adding GLOWWA into your routine.

Racoon Extensions have been tested and are scientifically proven not to cause damage to your hair when properly fitted and removed.

Their bonded hair extensions can be easily and safely blended into your natural hair using tiny bonds to attach the extensions.  The bonding material is non-allergenic and contains natural products including pine kernel and orange peel extracts.  The bonds are virtually invisible and leave no trace or residue.

The hair extensions fitted at our Cardiff salons can be worn for at least six months depending on the type chosen.   We will provide you with full after-care information to help you maintain and keep them in the best possible condition.

Adding hair extensions is customised service and so the cost will vary depending on the look you want to achieve.  Book a consultation with Jess and Hannah who will guide you through the options available, taking account of your budget. 

Your hair will need to be a minimum of 4 inches long to achieve a natural-looking long-hair look with extensions.

As a rough idea, this means your hair needs to be just about long enough to gather into a hair tie before we can fit your extensions.

It's normal to wonder how hair extensions will feel in your hair if you've never had them before, and we know that some guests are concerned that they will be uncomfortable.

At your initial consultation we will assess your hair and recommend the type of extensions that will work best for you.   We offer a choice of methods and hair so that we can get the best fit for all of our guests.  We always ensure that your hair extensions will feel comfortable to wear and should not feel heavy.

No, professionally fitted hair extensions do not damage your hair so there's no need to give your hair a break between sets being fitted.

No, our Racoon and Great Lengths hair extensions are virtually undetectable.  By booking an appointment hair extensions extensions and choosing the best quality available, you will be able to treat the extensions like your natural hair.  We take time to cut them and blend them perfectly into your own hair and can guarantee a perfect colour match.

Take a look at some of our before and after images on our website so see the natural looking results we achieve.

Fabriq Keratin Treatment is a vegan, cruelty-free hair treatment designed to repair, strengthen, and transform all hair types, making them more manageable and less frizzy.

Fabriq uses a blend of natural proteins and amino acids to penetrate and repair hair, adding strength, shine, and smoothness.

There are Quick Fix treatments (ReHydrate and ReBuild) for short-term results and the Reset treatment for long-lasting effects up to four months.

The Reset treatment can last up to four months, while Quick Fix treatments last up to a month.

Prices range from £73.50 for Quick Fix treatments to £289 for the Reset treatment for extra-long hair. For extra smoothness a booster is available for £15. Prices include a shampoo and conditioner to take home.

Yes, Fabriq is designed to work with all hair types, including damaged, frizzy, and fine hair.

Yes, Fabriq offers home care products, including shampoos and conditioners, to maintain the treatment's effects.

Yes, Fabriq products are vegan and cruelty-free, made with natural ingredients, and free from harmful chemicals like sodium chloride and sulphates.

Balayage offers a subtle gradient of colour, while ombré features a more defined transition from darker roots to lighter ends.

A consultation is recommended to discuss your hair goals and determine the best approach. Together we can work out the perfect new hair colour look for you.

A skin sensitivity test is required 48 hours before your appointment if you’re new to hair colour or haven’t coloured your hair in over six months.

Use colour-safe shampoos and conditioners, and consider toning sessions to maintain the desired hue. Your stylist can provide more advice during your appointment!

Options include blonde balayage, brunette balayage, and custom colours such as pastel pinks, blues, and purples. If you have a specific look or colour in mind feel free to discuss it with us during your consultation!

You can book an appointment by calling the salon at 029 2061 1566 / 029 2022 9000 or booking online.

Yes, balayage and ombré can be applied to all hair lengths and types. If you have any queries or concerns feel free to ask them during your consultation.

We offer Baby Lights, Teasy Lights, Tip Out, Low Lights, Global Bleaching, and Platinum Card techniques for varied hair colour effects.

At Michelle Marshall Salon, we offer a wide range of the best hair treatments in Cardiff. Our experienced stylists use top-quality products and advanced techniques to ensure your hair looks and feels its best.

Fabriq hair smoothing treatments are designed to transform frizzy, unruly hair to smooth and more manageable hair at home. These treatments use advanced formulas to penetrate the hair, reducing frizz and smoothing the hair for long-lasting results.

The frequency of hair smoothing treatments depends on your hair type and the specific treatment used. Typically, results can last from several weeks to a few months. Our stylists in Cardiff can recommend a schedule that will keep your hair looking its best.

Yes, you can combine different hair treatments to address multiple hair concerns. Our expert stylists in Cardiff can create a customised treatment plan that includes hair smoothing, strengthening, and repairing treatments to meet your specific needs.

To maintain the results of a hair smoothing treatment, use sulphate-free shampoos and conditioners, avoid excessive heat styling, and follow any specific aftercare instructions provided by your stylist. Regular follow-up treatments can also help prolong the smoothness and shine.

Yes, Fabriq hair smoothing treatments can be done on all hair types, including curly, wavy, and straight hair. The treatment is customisable, allowing our stylists to tailor it to your specific hair needs and desired level of smoothness.

Yes! K18 hair treatments can help address hair thinning and breakage by repairing damage from within the hair shaft. The unique technology works to restore the hair’s natural structure, making it stronger and less prone to breakage.

After getting a Fabriq hair smoothing treatment, avoid washing your hair for at least 48 hours to allow the treatment to fully set. Also, avoid using harsh shampoos, excessive heat styling, and tight hairstyles that can disrupt the smoothing effect. Follow your stylist’s aftercare instructions for the best results.