Cancellation Policy

Cancellation Policy at Michelle Marshall Salon in Cardiff

Dear Guests

Your custom is very important to us and we will always do our utmost to fit you in for an appointment.  If you have to cancel your appointment, we ask that you give us at least 24 hours’ notice.  This will help us with the smooth running of Michelle Marshall Salon.

We take your appointment as a verbal contract and it is reserved especially for you. For this reason, please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.  We respectfully ask that if you are unable to attend your appointment, please contact us ASAP to avoid any charges.

Cancellation Fees

If you have to cancel your appointment with less than 24 hours’ notice, Michelle Marshall Salon reserves the right to charge you a 50% cancellation charge.  This will be added to your next bill. 

Late Arrival Fees & Conditions

Please be aware that an unattended appointment will be classed as a ‘no show’ and a 50% fee will also apply or will be added to your next bill. If you are unable to attend your appointment on time, you may have to wait for the next available stylist and the charge for the original stylist you booked in with may still apply. 

Child Bookings on Saturdays

Saturdays are our busiest days so we charge a minimum of £20 for child hair appointments on Saturdays, regardless of age or who he/she is booked in with. Prices remain as normal for the remainder of the week.

Our 24 hour cancellation policy gives us time to inform our standby guests of any availability and keeps our team members’ schedules filled.  Our aim is to provide you with an excellent level of service and our policies help us to achieve this.  

Thank you for your understanding & cooperation with the above.